Terms and conditions of use

AJ Home Clean shall not be held responsible for damage caused by the quality of the article to be ironed if the damage was not detected during a professional inspection (e.g. damage as a result of loose fabric or seams or as a result of colours or printed patterns not being fast or as a result of shrinkage caused by previous non-professional cleaning or as a result of hidden foreign bodies and other hidden defects). This shall also apply to articles that are unsuitable or only partially suitable for ironing if these are not clearly labelled or AJ Home Clean staff are unable to detect this in the course of their professional inspection.

All items shall be collected no later than 2 weeks following the agreed collection date. Otherwise delivery will be as pre-arranged.

In the event of defects being found in collected items, customers must demonstrate that such defects were caused by the company. The company shall be notified of any obvious defects within two weeks of collection or delivery.

AJ Home Clean shall be liable to the full and unlimited amount for the loss of items at the replacement cost. For damage caused during cleaning, the cleaner shall be liable only when gross negligence can be proven and then to the full and unlimited cost of replacement. Liability shall otherwise be limited to the price of cleaning.

We make every effort to contact the owner in the event of an emergency. We recommend owner's provide us with a contact number of a trusted third party should we be unable to make contact. However, we reserve the right to make decisions regarding your pets health providing it is at all times acting in the best interests of the animal and on the advice of a veterinary surgeon at whichever veterinary clinic is on the animals paperwork. The animals owner is responsible for any veterinary fees incurred by AJ Home Clean.

Pet visit - You may cancel your booking and provided you give a minimum of 24 hours notice, you will not be charged. However, if cancellation is made within 24 hours of the visit commencing, the full rate will be charged.

House sitting - We require a minimum of 2 days notice to cancel. Failure to do so will result in 25% of the fee payable and your deposit is non refundable.